Return and Exchange
What is your return policy?
Our return window is 60 days! Returns and exchanges are accepted if your sneakers are:
- In the original packaging
When trying on your sneaker for the first time (to test fit & comfort), please make sure to only wear them indoors, on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of any dirt, grime, etc getting on the shoe. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
How do I return or exchange my order?
If your purchase is in $ USD:
Please initiate returns here, and choose the Return Bar option to get your QR express code (no label needed)! Simply drop off your shoes in the original packaging at your closest Return Bar. Your new exchange order will be shipped in the next 24 hours, and your refund will be initiated immediately
You also can choose the Mail option if the Return Bar is not available for your region, print the free shipping label, affix it to the original packaging, and drop off at the carriers listed on the label (USPS, Fedex or DHL) or if the label is DHL, you can arrange the pick-up here, It may take up to 3 weeks to process your return, and you'll receive notification if your return is approved.
If your purchase is in another currency:
Please initiate returns here to print your free shipping label. You can either drop off at DHL service points, or you can arrange the pick-up here. Delivery couriers will pick up your return at your selected time and location. You will receive an email when your return is approved, and when your refund or exchange has been processed.
If you have purchased your Cariuma X Razer shoes from www.razer.cariuma.com:
Please initiate your returns here
For China and Singapore customers:
Please initiate returns by reaching out to us at [email protected]
How long does a refund or exchange take to process?
Drop By Our Contact-free Return Bar
After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.
Online Return Process via Mail
It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved
How much will I be refunded?
You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.
*Refunds made in Singapore will include product value and government tax.
Do you offer exchanges?
For Australia, New Zealand, South Korea, Hong Kong, Taiwan, Singapore orders. You can exchange sneakers for different products with the same price.
For US orders, you can exchange to products suggested by Happy Return.
We are working on making Exchanges available for other areas and countries. Stay tuned. In the meantime, if you want sneakers in a different size or color, we suggest you to return the sneakers and repurchase.
Can I return or exchange the extra shoelaces I purchased?
At this time, ALL accessories, including shoelaces and insole, are final sale.